Privacy Policy

1. Introduction

HavenPebbleCrest ("we," "us," or "our") is dedicated to safeguarding your privacy. This Privacy Policy outlines our practices regarding the collection, use, and protection of your information when you visit our website havenpebblecrest.sbs or utilize our plumbing services.

Your agreement to the terms of this policy is a condition of using our services. This policy is in line with the privacy laws applicable, ranging from the Personal Information Protection and Electronic Documents Act (PIPEDA) to additional relevant legal standards in Canada.

2. Information We Collect

2.1 Personal Information

We collect specific personal data that you willingly submit to us when you:

• Book a plumbing service appointment
• Reach out to us through our site or via telephone
• Enroll for our newsletter
• Complete any form on our website
• Inquire about quotations or inspections

Such data could include:

• Your name and means of contact (e.g., email, telephone number, address)
• Payment particulars (securely managed by third-party services)
• Details about the service you require and your property
• Contacts for emergency situations
• Instructions for property access

2.2 Information Collected Automatically

Our website automatically gathers certain information regarding your device and how you engage with the site:

• IP address and geolocation data
• Type and version of web browser
• Logged pages and duration of site engagement
• Referral sources
• Details about the device like type and screen resolution

2.3 Cookies and Tracking Tools

Cookies and similar tracking mechanisms are employed on our website to enrich your browsing experience. With these tools, we can:

• Retain your preferences
• Evaluate website use and performance
• Offer tailored content
• Enhance our offerings

Cookies preferences can be managed through your browser settings or our consent banner.

3. Utilizing Your Data

The collected data is used for various purposes including:

• Service Provision: To supply plumbing services, organize schedules, and discuss your projects
• Customer Assistance: To resolve questions and deliver support when needed
• Transaction Handling: To facilitate payments and care for billing operations
• Ensuring Safety: To maintain safe operations and prevent deceitful actions
• Promotional Activities: To send out marketing materials and updates if you permit us to
• Website Enhancement: To assess visitor behavior for site optimization
• Legal Adherence: To comply with prevailing regulations and legal requirements

4. Sharing and Disclosing Information

We never sell, exchange, or lease your personal details to third parties. We may divulge your information in situations such as:

4.1 Collaborating Service Providers

We could share data with service providers assisting us with payment processing, website hosting, system maintenance, email marketing, analytics, customer service, and others.

4.2 Legal Necessities

Your information might be shared if mandated by law or when responding to legal inquiries, court orders, emergencies, or to investigate suspected illicit or fraudulent activities.

4.3 Business Transfers

In case of business transfers like mergers, acquisitions, or asset sales, your data may be part of the assets transferred.

5. Securing Data

We use appropriate technical and organizational measures to secure data against unauthorized access, changes, sharing, or destruction. These measures encompass encryption, secure servers, controlled access, regular checks, and training for staff.

Nonetheless, no Internet-based transmission or electronic storage method is entirely fail-safe. Thus, we cannot vow for the absolute security of your information.

6. Retention of Data

Your personal data is held only for the period necessary for the purposes for which it was gathered or as prescribed by law. For instance:

• Service records: 7 years for tax and legal compliance
• Marketing engagement: until you opt-out or request deletion
• Web analytics data: 26 months
• Customer support interactions: 3 years following the last engagement
• Warranty data: Through the warranty duration

7. Your Rights and Choices

You possess rights regarding the access, amendment, and deletion of your personal data (subject to legal obligations), as well as data portability, opting out of marketing communication, and cookie preference configuration. Utilize the contact details below to exercise these rights.

8. External Services

8.1 Google Analytics

Google Analytics assists us in studying website usage. Opting out is possible through the Google Analytics opt-out add-on for browsers.

8.2 Social Media Plugins

Our site may include links to social media platforms with their individual privacy protocols.

8.3 Payment Processing Services

Transactions are managed by payment processors in compliance with PCI DSS standards.

9. International Transfer of Data

Your information could be transferred to, stored in, and processed within countries other than United Kingdom. Suitable safeguards are in place in accordance with privacy law stipulations.

10. Children's Privacy

Our services don't target those under 13. If we find that data from a minor has been inadvertently gathered, we'll take immediate action to remove it from our records.

11. Updating This Privacy Policy

This Privacy Policy may be revised to mirror changes in our practices or regulatory amendments. Amendments are conveyed by posting the revised policy, emailing registered users, or notifications on our site. Continued use post-changes equates to acceptance.

12. Inquiries Regarding Privacy

For any questions about this Privacy Policy or our data usage, reach out to us at:

13. Adherence to Google Ads Consent Policy

We adhere to the Google Ads user consent policy. Modifications to your cookie/tracking preferences are manageable through our cookie settings.