Terms & Conditions

1. Introduction

Welcome to HavenPebbleCrest ("we," "us," or "our"). Your use of our plumbing services and our website at havenpebblecrest.sbs (hereafter referred to as the "Service") managed by HavenPebbleCrest is subject to these Terms & Conditions ("Terms").

When you make a reservation or use our Service, you consent to comply with these Terms. Should you not agree with any portion of these terms, you are prohibited from using the Service.

2. Service Overview

HavenPebbleCrest offers a range of high-end plumbing services, which include, among others:

• Immediate plumbing repairs
• Bathroom and kitchen remodels
• Commercial plumbing services
• Comprehensive plumbing projects
• Regular maintenance and inspections

Service provision is contingent on both availability and site conditions. We retain the right to alter or cease services without prior notice.

3. Booking and Reservations

3.1 Booking Process

In order to reserve a service, you are required to:

• Be at least 18 years old
• Supply accurate and thorough information
• Consent to these Terms & Conditions
• Provide property access during scheduled times

3.2 Confirmation

A booking is only deemed confirmed after we send a written confirmation of it. We maintain the right to decline services to anyone at our sole discretion.

3.3 Availability

Technical availability and property access impact service availability. We make earnest efforts to accommodate your requested schedule.

4. Payment Terms

4.1 Pricing

All rates are provided in £ and are inclusive of applicable taxes unless stated otherwise. We reserve the right to update prices without prior notification.

4.2 Payment Schedule

• For urgent services: Payment is required upon completion
• For projects exceeding £1,000: A 50% initial payment is expected at the time of booking
• Remaining balance: Payable upon project's end
• Any additional fees: Due following completion

4.3 Payment Methods

We accept the following payment methods: major credit cards, electronic bank transfers, and certified cheques. Secure and encrypted processes are utilized for payment handling.

5. Cancellation and Refund Policy

5.1 Customer Cancellations

• If notified more than 48 hours before service: Entire deposit is refundable
• Notification 24-48 hours before service: Half of the deposit will be refunded
• Notification less than 24 hours before service: The deposit is non-refundable
• For last-minute emergency service cancellations: A fee of £100 applies

5.2 Emergency Service Guarantee

In emergency situations, we commit to a response time within 2 hours. Failure to meet this guarantee due to extenuating circumstances entitles you to:

• A discount of 20% on the emergency service fee
• Priority rescheduling for the next available time slot

5.3 Project Delays

In the event of project delays attributable to unpredicted site issues or material availability, we will communicate updated timelines and adjust schedules as needed.

6. Safety and Site Conduct

6.1 Safety Requirements

Property owners are expected to:

• Ensure safe and unobstructed access to work zones
• Reveal information about any hazardous substances or conditions
• Keep pets and children at a distance from work zones
• Comply with safety instructions provided by technicians

6.2 Site Preparation

Customers are in charge of:

• Clearing work areas prior to the beginning of work
• Assuring there is enough room to perform the necessary work
• Restraining pets throughout the service period
• Notifying neighbors about planned work when applicable

6.3 Conduct

Customers must maintain a workplace that guarantees safety. Service may be halted if onsite conditions are deemed to pose risks to our technicians or the property itself.

7. Liability and Insurance

7.1 Our Liability

Our liability is restricted to the fee for the service rendered. We are not liable for:

• Pre-established plumbing defects
• Damage arising from undiscovered issues
• Secondary damage following service interruptions
• Problems due to improper maintenance by the property owner

7.2 Insurance Coverage

We are equipped with comprehensive liability insurance which covers our operations and workmanship. Customers are responsible for maintaining their own insurance over their property.

7.3 Warranty

We offer a workmanship warranty in line with the provisions outlined in your service agreement. Material and hardware warranties adhere to manufacturers' terms.

8. Modifications and Project Changes

We reserve the right to adapt project specifications based on on-site conditions, building regulations, or material accessibility. Modifications are subject to client approval and will be discussed before execution.

9. Force Majeure

We cannot be held liable for service-related delays, cancellations, or changes caused by events outside of our control, which include but are not limited to:

• Extreme weather conditions
• Acts of nature
• Mandatory government directives
• Disruptions in public utility provision
• Interruptions in material supply chains

10. Privacy and Data Protection

Your private information is managed as per our Privacy Policy. Using our services implies your agreement to the collection and application of your data consistent with our Privacy Policy.

11. Intellectual Property

The contents of our web pages, such as text, graphics, logos, and photos, are subject to copyright and trademark protections. Unauthorized reproduction, distribution, or creation of derivative content is prohibited without our explicit consent.

12. Governing Law

The governing laws of United Kingdom apply to these Terms. Any disputes will be heard in the courts situated in London, United Kingdom.

13. Changes to Terms

We may adjust these Terms at our discretion, with changes to be filed on our site inclusive of the revision date. Persistence in the usage of our services is viewed as acceptance of any new terms.

14. Contact Information

If you have any questions regarding these Terms & Conditions, you may contact us at: